Hundreds if not thousands of books, blogs, trainings, and even pamphlets have been written about customer service.  There is ample opportunity for any company owner, manager or any associate to seize enough customer service facts and findings to improve their current customer service status.  However, have you ever wondered with all this information available why

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Every day we communicate with others both verbally and non-verbally. Every time we smile at another person, say “Hi” to someone, carry on a conversation or even purposely ignore someone, we are communicating. Effective communication is a critical piece of our personal and professional lives. However, most of us rarely take the time to examine

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